How the MPS AI Front Desk works, what it costs, what callers experience, and what happens when someone needs a real person. Last updated October 2026.
No. The MPS AI Front Desk introduces itself as a virtual assistant for the business, and the business chooses the exact wording. It answers right away so you get a response instead of voicemail, and it can transfer or escalate you to a person when the business's rules call for it.
Typically your name, phone number, the address or area where you need service, what is going on, and how urgent it is. The business decides the exact questions, so a restoration company, a plumber, and a realtor may each ask different things.
Yes. Depending on how the business has set up its workflow, the AI Front Desk can schedule an appointment or set up a callback, and it sends a confirmation.
The AI Front Desk can be set up with urgency rules so urgent calls are flagged and escalated or transferred to a person at the business. If anyone is in danger, such as a fire, a gas leak, or a medical emergency, call 911 first.
Yes. The AI Front Desk answers 24 hours a day, including nights, weekends, and times when the whole crew is busy on another job. Your details are captured and passed to the business.
The MPS AI Front Desk is a 24/7 AI receptionist from McAdams Project Services. It answers incoming calls and messages, gathers customer information, qualifies the request, checks service area and urgency, schedules appointments or callbacks when appropriate, logs the lead to a CRM, and escalates to a person when needed.
An AI receptionist is software that answers your business phone the way a front-desk person would: it greets the caller, asks your qualifying questions, captures their details, and books or routes the job. For a contractor it means calls that come in while you are on a roof, under a sink, or on a jobsite do not go to voicemail.
It is built around home-service and field-service businesses: restoration, plumbing, HVAC, electrical, roofing, remodeling, cleaning, and similar trades. The same system also works for real estate agents, property managers, and other small businesses that cannot always pick up the phone.
Yes. It is configured around your services, service area, business hours, the questions you use to qualify a job, how appointments are scheduled, when a call should go to a person, and the experience you want customers to have.
In most cases, yes. Your current number can be forwarded to your AI Front Desk line, or MPS can configure whichever setup best fits how your phones work today. The options are walked through with you before anything goes live.
Calls and conversations can be escalated or transferred according to rules set up with you, for example for emergencies, existing customers, or anything the AI should not handle on its own.
Yes. It introduces itself as a virtual assistant for your business. It is there so your customer gets an answer instead of a voicemail beep, not to pretend to be a person.
Every lead is logged to your CRM and pipeline, so a missed or after-hours call does not disappear. Higher plans add automatic follow-up with callers who did not book and re-engagement for leads that went quiet.
There are three month-to-month plans. Front Desk is $149 per month plus a $199 one-time setup fee. Conversion is $299 per month plus a $399 setup fee. Complete is $449 per month plus a $799 setup fee.
Front Desk covers 24/7 AI call answering, lead capture and qualification, booking or callbacks, escalation to a person, and CRM logging. Conversion adds automated lead follow-up, re-engagement of quiet leads, conversion workflows, and Google review follow-up. Complete adds a website built for your business, website visitor tracking with outreach, an ongoing marketing system, basic local SEO, basic domain and DNS help, and two minor website edits per month. Each plan includes everything in the plan below it.
No. Every plan is month-to-month and you can cancel anytime.
First Five is a pilot offer for early customers: the Front Desk plan for $100 per month for the first three months, with no setup fee, no automatic price increase afterward, and no obligation to continue. If the business needs a website, one is included with the pilot.
No. The Front Desk plan answers your calls without a website. A website build and website visitor tracking are part of the Complete plan.
On the Complete plan, visitor tracking shows which visitors stop by your website so you can reach out to likely customers. It is set up to respect privacy and consent rules for calls, texts, and email.
McAdams Project Services was founded by Clarence “Woody” McAdams, who has more than 20 years working around construction, facilities, restoration, project management, and field-service businesses. He started MPS to put better systems around the front end of small service companies: calls, callbacks, and follow-up.
MPS is based in Western Pennsylvania and serves Johnstown, Altoona, Ebensburg, Indiana, and Central Pennsylvania, including Cambria, Blair, Somerset, and Indiana counties.
Call MPS's own AI Front Desk at (814) 301-4611. It is the same system customers get. You can also try the live demo at /demo.html or book a free 30-minute walkthrough at /book.html.
The free assessment at /assessment.html is 23 plain-English questions about how your calls, scheduling, and follow-up actually run. You get a written snapshot of where jobs slip through and one step to fix it this week. It takes about five minutes and needs no phone call.
Call (814) 301-4611, email hello@mcadamsprojectservices.com, or use the contact page. Questions and demo requests are answered personally, usually within one business day.
Call our own AI Front Desk anytime. It is the same system customers get. Or book a free 30-minute walkthrough.
